Service Level Agreement
Last Updated August 2, 2021
“Services” means the Ayrshare services including the Ayrshare Site, Ayrshare API, and the related documentation.
“Availability” means the following calculation: (Total minutes in the month - Total minutes in month unavailable) / (Total minute in the month). The minutes unavailable excludes scheduled maintenance windows, unavailability caused by acts of the Customer or its agents, network unavailability outside the Ayrshare network including Third Party Social Services, hacks or other forms of attacks to the Platform, telecommunications provider or Internet failures, and other events outside of Ayrshare’s control.
“Third Party Social Services” means the APIs provided by Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, Google, and other social media providers accessible via the Services.
The Ayrshare Services shall use commercially reasonable efforts to maintain Availability of 99.9% during each calendar month.
Ayrshare makes every effort to minimize impact for Customers using the Services. Where reasonably possible, Ayrshare will provide at least 24 hours notice to the Customer of scheduled maintenance in excess of 30 minutes.
Right to Terminate
If Ayrshare fails to meet the Services Availability target for two consecutive calendar months or for any three calendar months within any twelve month period, then the Customer may terminate the Services and receive a prorated refund of any pre-paid fees.
Ayrshare will provide the Customer with support from the hours of 9am to 5pm Eastern Standard Time. Support will be provided via the online documentation portal, online chat, email, voice, or video as needed.